spider
10-12-2007, 08:50 AM
This was posted on one of my mothers forums before breaking into floods of tears...
Hi all, any help or advice on my situation would be much appreciated at this time, as i am now at a loss as to what i can do next.
I am a single parent on income support, i have two children on my tax credit claim, one aged 17 and in fulltime education, and one aged 15 who has aspergers syndrome( a form of autism ) and attends a special school. Due to a catalogue of errors in the tax credit office - which they admit to - my payments have been stopped and i have recieved no payment into my bank since august 23rd 2007.
I managed to get 2 weeks payment from the inland revenue office on october 4th, as an off system payment, and that was after much wrangling, and despite tax credit helpline staff telling me that such payments are rarely, if ever, made. On contacting the tax credit helpline again today (the term 'helpline'i use loosely here, as they have never been any help whatsoever ), my claim remains unrestored, and there is nothing i can do but wait, the fact that i have two children to support, bills to pay etc, is of no concern to them it seems.
On contacting the inland revenue office again today to arrange another off system payment, i have been told that it may not happen, as according to them the tax credit office have said they should be taking over manual payments themselves - the information given to me by the tax credit office is that they wont be doing that. I have been advised by the inland revenue office to call again next wednesday to find out what, if any, payment they can make.
I have reached complete stalemate with this now, and am on the verge of breaking down completely, as life is already stressful with a special needs child, and my two older children also living with me, one of whom cant work as he is also autistic, and continuing to emotionally support my ex husband - who is the father of the children, and is sadly suffering with a brain tumour.
All this on top of being persued for a so called over payment of £4000, which goes back to an old joint claim of three years ago between my ex husband and myself. All their errors again, but an appeal on that failed, and it has to be paid back. That though has nothing to do with this claim, and is the least of my worries at the moment, as my financial situation is becoming increasingly desperate, and i MUST have the payments to which i am entitled to, to feed and support my children, restored, before i break down completely with the sress of it all.
Hoping that you can offer any help or advice, i have just emailed my local MP, to see if he can do anything. Other than that - well, im stumped!
The overpaymnet on the previous claim is being paid back at £1 a week currently, which was arranged by me in may of this year, to prevent them taking me to court and to stop them relentlessy pursuing my ex, who is very ill and couldnt deal with the hassle. The problems with my current claim began when they said they hadnt recieved my renewal form - i did send it - so i gave them all info required by phone, the third time i had done so. They said thats fine, nothing further to be done. Then i recived a letter saying payments will stop if i dont give them the info needed, so i rang them again, they said no-one had updated anything, so they took all info again, apologised and said nothing further needs to be done now. One week later i had a call from them saying they still needed some info or payments will stop!!! Gave them the info required - for the fifth time now - they apologised and said nothing further needs doing. Then i got a letter saying 'payments will now stop', due to me not supplying them with the info needed!!! Rang them again, they apologised, said no-one had updated the system, took all the info for the sixth time, and assured me that payments would continue. Payment day comes round, and wow, big suprise, no money. Helpline are getting sick of me ringing now, ive been advised by two different operators to send in a new claim and just dispute it when they try and get back the money ive recieved so far. ( nothing to do with the previous claims overpayment) . But when i rang to ask them where is the new claim pack they are supposed to be sending, i spoke to a line manager, who was horrified to hear that id been advised to do that, and said she would arrange for my claim to be restored, as it should never have been stopped. So here i am still waiting.
http://familytaxcredit.forumco.com/topic.asp?TOPIC_ID=367
As if worrying about everything else wasn't enough I'm owed over £300 collectively but have yet to see any of it to a point where the bank contacted me telling me I'm well over my overdraft limit and have not recieved any money in the past month, if this continues my account will be closed.
Where is this money I'm owed? Good question.
Part of it is owed to me from my previous job (who I could feasably sue for unfair dismissal, soon as they learned I'm an eensy bit autistic I was out),
I've been ringing all week chasing them up for money I should have by now.
The other money is owed to me from the Jobcentreplus office,
I should have it by now yet don't and they somehow expect me to sign in Monday? How? I need to pay for transport.
I contact them enquiring what I can do, "we can get part of the moneys to you on Wednesday but you need to come in today to confirm it."
Today? TODAY!!?
How the fuck do I get there on such short notice and what use is this money to me after Monday if I need it to get there for that day?
According to them, I'll just have to not come till Wednesday and put in a new claim, therefore making my situation more dire.
It seems yelling at these people doesn't work,
all the while people are being evicted from their homes because of bullshit like this, while foreigners can come in and are given whatever they need.
I think I've already gone into the other shit that adds to it, like my severly autistic brother who pulls stupid shit like attempting to set himself on fire all the time, or my terminally ill father who finds it hard to even speak let alone deal with a years old joint claim that shouldn't be an issue anymore.
That and we have a centuries old toilet that needs replacing, a back door with a big ass hole in it that needs replacing, floorboards we're gradually sinking into because of woodworm that need replacing AGH!! IT NEVER ENDS!!
I feel like yelling at everything from tax credits to my old job but I guess when you're on the sinking Titanic you don't have time to yell at the iceberg.
Hi all, any help or advice on my situation would be much appreciated at this time, as i am now at a loss as to what i can do next.
I am a single parent on income support, i have two children on my tax credit claim, one aged 17 and in fulltime education, and one aged 15 who has aspergers syndrome( a form of autism ) and attends a special school. Due to a catalogue of errors in the tax credit office - which they admit to - my payments have been stopped and i have recieved no payment into my bank since august 23rd 2007.
I managed to get 2 weeks payment from the inland revenue office on october 4th, as an off system payment, and that was after much wrangling, and despite tax credit helpline staff telling me that such payments are rarely, if ever, made. On contacting the tax credit helpline again today (the term 'helpline'i use loosely here, as they have never been any help whatsoever ), my claim remains unrestored, and there is nothing i can do but wait, the fact that i have two children to support, bills to pay etc, is of no concern to them it seems.
On contacting the inland revenue office again today to arrange another off system payment, i have been told that it may not happen, as according to them the tax credit office have said they should be taking over manual payments themselves - the information given to me by the tax credit office is that they wont be doing that. I have been advised by the inland revenue office to call again next wednesday to find out what, if any, payment they can make.
I have reached complete stalemate with this now, and am on the verge of breaking down completely, as life is already stressful with a special needs child, and my two older children also living with me, one of whom cant work as he is also autistic, and continuing to emotionally support my ex husband - who is the father of the children, and is sadly suffering with a brain tumour.
All this on top of being persued for a so called over payment of £4000, which goes back to an old joint claim of three years ago between my ex husband and myself. All their errors again, but an appeal on that failed, and it has to be paid back. That though has nothing to do with this claim, and is the least of my worries at the moment, as my financial situation is becoming increasingly desperate, and i MUST have the payments to which i am entitled to, to feed and support my children, restored, before i break down completely with the sress of it all.
Hoping that you can offer any help or advice, i have just emailed my local MP, to see if he can do anything. Other than that - well, im stumped!
The overpaymnet on the previous claim is being paid back at £1 a week currently, which was arranged by me in may of this year, to prevent them taking me to court and to stop them relentlessy pursuing my ex, who is very ill and couldnt deal with the hassle. The problems with my current claim began when they said they hadnt recieved my renewal form - i did send it - so i gave them all info required by phone, the third time i had done so. They said thats fine, nothing further to be done. Then i recived a letter saying payments will stop if i dont give them the info needed, so i rang them again, they said no-one had updated anything, so they took all info again, apologised and said nothing further needs to be done now. One week later i had a call from them saying they still needed some info or payments will stop!!! Gave them the info required - for the fifth time now - they apologised and said nothing further needs doing. Then i got a letter saying 'payments will now stop', due to me not supplying them with the info needed!!! Rang them again, they apologised, said no-one had updated the system, took all the info for the sixth time, and assured me that payments would continue. Payment day comes round, and wow, big suprise, no money. Helpline are getting sick of me ringing now, ive been advised by two different operators to send in a new claim and just dispute it when they try and get back the money ive recieved so far. ( nothing to do with the previous claims overpayment) . But when i rang to ask them where is the new claim pack they are supposed to be sending, i spoke to a line manager, who was horrified to hear that id been advised to do that, and said she would arrange for my claim to be restored, as it should never have been stopped. So here i am still waiting.
http://familytaxcredit.forumco.com/topic.asp?TOPIC_ID=367
As if worrying about everything else wasn't enough I'm owed over £300 collectively but have yet to see any of it to a point where the bank contacted me telling me I'm well over my overdraft limit and have not recieved any money in the past month, if this continues my account will be closed.
Where is this money I'm owed? Good question.
Part of it is owed to me from my previous job (who I could feasably sue for unfair dismissal, soon as they learned I'm an eensy bit autistic I was out),
I've been ringing all week chasing them up for money I should have by now.
The other money is owed to me from the Jobcentreplus office,
I should have it by now yet don't and they somehow expect me to sign in Monday? How? I need to pay for transport.
I contact them enquiring what I can do, "we can get part of the moneys to you on Wednesday but you need to come in today to confirm it."
Today? TODAY!!?
How the fuck do I get there on such short notice and what use is this money to me after Monday if I need it to get there for that day?
According to them, I'll just have to not come till Wednesday and put in a new claim, therefore making my situation more dire.
It seems yelling at these people doesn't work,
all the while people are being evicted from their homes because of bullshit like this, while foreigners can come in and are given whatever they need.
I think I've already gone into the other shit that adds to it, like my severly autistic brother who pulls stupid shit like attempting to set himself on fire all the time, or my terminally ill father who finds it hard to even speak let alone deal with a years old joint claim that shouldn't be an issue anymore.
That and we have a centuries old toilet that needs replacing, a back door with a big ass hole in it that needs replacing, floorboards we're gradually sinking into because of woodworm that need replacing AGH!! IT NEVER ENDS!!
I feel like yelling at everything from tax credits to my old job but I guess when you're on the sinking Titanic you don't have time to yell at the iceberg.